Large file uploads error out but creates ticket

bradley420

I have an issue with uploading files over about 5.5 MB. The origonal issue i had was due to the post_max_size and the upload_max_filesize being to small so I increased them to 20MB. Then I had an issue with the max_execution_time being to small (at 30 seconds) so I increased that to 180 seconds. Now, when I upload a file, once it completes the upload it takes the user to a Server 500 Error and not the "Ticket successfully Submitted" screen; however, it does complete the upload fine, creates the ticket and sends out the appropriate email to the user notifying them of their new ticket.

You can go into the new ticket and pull the file down just fine from the staff panel.

Any ideas on what might be the issue (osticket or the php.ini file perhaps)? Thanks.

mrceolla

bradley420, I'm having a similar issue with uploads. Did you ever find a solution?

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(Ford VH platform history)

bradley420

Not yet

No solution yet.

Kelli

Could be you're running out of memory...

http://www.ducea.com/2008/02/14/increase-php-memory-limit(http://www.ducea.com/2008/02/14/increase-php-memory-limit)

Use carefully.

Engineerd

I know how to fix this

It's probably your PHP post/upload size limits.

You'll need to update your php.ini to accept file sizes per your preferences.

Thanks,

Engineerd

bradley420

File sizes and memory

The PHP.ini file is set to allow max upload and post sizes to 20MB. So that shouldnt be an issue. As for the memory, it is on a hosted server at Godaddy, so the memory limit is set at 32MB...

Here is somthing I just noticed tho....we are able to get larger files to upload on the sites where we have more bandwidth....so, it almost seems like it is a timeout issue, where the larger files take longer when uplaoding accross the slower (384 MB UP DSL) links or ones that may have more traffic at the time of the upload. That could just be coincidence however, but just a thought...

For the files, it seems that generally anything 5MB an under always goes through. If they get bigger (and none are bigger than 8MB), then they sometimes 500 error out and other times (sometimes) go through.