I like the function for ticket creating by staff members but I'm still missing something. When I as staff member create a ticket, my customer gets an alert mail saying that a ticket has been created but this is the same as the autorespond mail. This is confusing to the customer because they say they didn't open a ticket and they get an alert.
I would like to see an option (checkbox or so) to be able to send the ticket text as an email (with the ticketnumber in the subject) to the customer so it looks really as they get an email from the helpdesk staff member or department.
Would this be possible in future releases?
Greetings,
Nic
