Hi everyone,
I'm new to the community, and am really loving osTicket software. I've been configuring and playing around with it, but bumped into a single problem (regarding emails).
My company uses google apps for email service. What I'm trying to do is get osTicket to connect to our support@company.com email account, fetch all new emails, and create tickets for them (which works out of the box, from my understanding). I'd also like all ticket responses (by staff) to be emailed to the user's email address as well (via support@company.com email account) so that users aren't required to log into the web ticketing system to check their ticket status.
Here's what I've configured so far. I'm hoping that someone will be able to point out where I've gone wrong. Please let me know if I've left out any important information.
Settings & Preferences - Email Settings:
ON - Enable POP/IMAP email fetch (Global setting which can be disabled at email level)
OFF - Enable email piping (You pipe we accept policy)
ON - Strip quoted reply (depends on the tag below)
Default Email: Only applies to outgoing emails with no SMTP settings.
support@mycompany.com
OFF - Allow spoofing (No Overwrite).
Default System Email: support@mycompany.com
Default Alert Email: alerts@mycompany.com
System Admin Email Address: myemail@mycompany.com
Email Page - support@mycompany.com:
New Ticket Priority: Normal
New Ticket Dept: Support Dept.
Auto Response: Enabled
Login info (optional): Required when IMAP/POP and/or SMTP are enabled. (both are filled in)
Mail Account (optional): Enabled
Host: pop.gmail.com
Port: 995
Protocol: POP
Encryption: SSL
Fetch Frequency: 5
Maximum Emails Per Fecth: 30
Delete Messages: Disabled
SMTP Settings (Optional): Enabled
SMTP Host: smtp.gmail.com
SMTP Port: 587
Authentication Required: yes
Encryption: yes
Those are my email settings. Hopefully this is enough information!
Thanks for your responses.
