Admin end simple fix, need help asap!

mazost

Hi,

I have a minor problem.

When replying to tickets, the tabs are gone and its a long page for staff.

it was tabbed before.

Please see image below and give advise

thanks

http://asinghal.info/problem.jpg(http://asinghal.info/problem.jpg)

Kelli

Looks like you're missing either a javascript or css file. I'd re-upload and double-check permissiosn on scp/css/ and scp/js/

mazost

checked

I just double checked and reuploaded.

It didn't make a difference.

Any idea how they are set up as tabs in the first place?

mazost

download file

I zipped it up. I deleted info related to the sql connection, but everything else is there.

I have minor mods. The mods were fine and did not affect the view a few days ago and were fine and yesterday this randomly happened.

All the mods worked without affected for a few days, so I do not think they have an impact.

Mods: autorefresh(300 secs) for staff, duration tickets are open, attachments, and maybe 1-2 more that I cannot recall.

http://www.mazost.com/support-fixing.zip(http://www.mazost.com/support-fixing.zip)

Here it is.

Please let me know, anyone that can help.

Thanks,

Mazost Admin

mazost

solved

I found the solution for anyone else who has this problem.

It is caused by modifying the healer.inc.php file in the staff section. We modify it for the timer refresh addon in the link below, this mod really messes with us.

http://osticket.com/forums/showthread.php?t=1059&highlight=refresh(http://osticket.com/forums/showthread.php?t=1059&highlight=refresh)

I tried every spot, anywhere I put in this modification, it would interfere and break them down.

So I moved the

<script type="text/javascript" src="js/refresh.js" charset="utf-8"></script>

So I took this line and put it right under the following lines and it works fine with no problems.

<a href="tickets.php"> <img src="images/refresh.gif" alt="Refresh" border=0></a>

Refresh Countdown addition by webPragmatist

<p id="refreshText" style="height: 10px; margin-left: 220px;"></p>

End Refresh Countdown addition by webPragmatist

Thanks for the advise everyone input anyways.

mazost

sorry I forgot to say, the code is not in header.inc.php, but it was moved to the tickets.inc.php