Collapse Internal Notes

How can i have the internal notes collapsed by default?

(in viewticket.inc.php)

Hi :)

it's very simple!

FILE: include\staff\header.inc.php

FIND: ~19

<body>

REPLACE BY:

<body onload="toggleLayer('ticketnotes'); return false;">

sorry it seems that my contribution somehow it scramble the "ticket view" on the "Post reply", "Post Internal note", "Dept. Transfer", "Assign"...

Visibility toggle

This works great but do you know if there is a way to collapse both the Internal Notes and the Ticket Thread as default?

Thanks,

Todd

How to collapse Internal Notes and Ticket Thread

@[deleted],

Hopefully (this mod) will help you.

Cheers!

Sincerely,

Masino Sinaga

Perfect

Thank you

Thanks a lot! Very useful :)