Dear Masino Sinaga, dear friends
I would like to ask you about a modification of osticket and in particular about http://www.openscriptsolution.com/2009/11/08/add-auto-staff-time-sheet-feature-into-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/11/08/add-auto-staff-time-sheet-feature-into-osticket-v1-6-rc5)
I have done your mod to my helpdesk system and all is ok. The only problem is that i receive in my email address (administration email of osticket implementation) this message:
Incorrect integer value: '' for column 'time_spent' at row 1
This occur when from administration go in ticket page and modify some value of old ticket (in this case telefon number).
Instead when post a reply from a ticket page all is ok.
In the subject of email there is DB Error #1366.
Can you help me?
Best regards
renzo