Ticket creation - EMail to User

Hi there,

I would be pleased if someone might be so kind and help me on this issue.

If a new ticket has been created, the system sends no Email to the User.

EMail funtionality is working in general!

Is this a know bug or something else?

Thank you in advance...

Regards from Germany

Christian

You need to enable it I guess, log in using admin and go to setting , below you will find alert option; configure it as you need.

I've already seen these options.

This is how i configured it...

For me it seems to be ok.

Can anyone please confirm this?

Well I fixed it dirty...

I changed this line class.ticket.php

if($autorespond && $cfg->autoRespONNewTicket() && $dept->autoRespONNewTicket())

if($dept->autoRespONNewTicket())

Now it works "fine"... ugly solution but I can't wait