Incoming emails: problems with spacing / carriage returns

zeropoint

Hello,

First off, thank you for this excellent software!! I have 2 issues with text formatting that I need to solve as soon as possible:

1. Instead of incoming emails coming through the way they were sent, ie:

Hi,

I'm typing after a blank line.

Thanks,

Me

...they are coming in without the blank spaces kept intact, ie:

Hi,

I'm typing after a blank line.

Thanks,

Me

2. In addition, the system is truncating some lines of incoming text, adding carriage returns where there is none.

How can I correct the spacing / returns on the incoming text? I realize that we can't seem to have HTML on osTicket, but at least we need the incoming emails to be spaced as they were originally written.

Help is so much appreciated, thank you so much!

zeropoint

Hi again, note that when a ticket is entered via the online system it's fine (there is proper spacing), but when it's entered via an email, the spacing compresses to look like spam. So the problem is in how the email is fetched.

I have spent literally 5 hours on this. Any ideas on how to fix, Please??

zeropoint

* Bump *

Can anyone help with this? Please?

soujin

Hi there!

I seem to have a similiar problem to the topic starter with the confirmation e-mail when a user is opening a ticket:

How can I change, that the new lines in that emails start with a "=" sign? It is killing my weblink to the tickets.

for example it is looking like:

---------------------------------------------------------------

Hi %name,

you can reach your ticket via the link:

http://thisismyticketsystemlink.de/ticketsystem/blabla/view.php?e=%email&t=01=(this(http://thisismyticketsystemlink.de/ticketsystem/blabla/view.php?e=%email&t=01=(this) "=" shouldn´t be there and splits up the link)

(new line)834723

----------------------------------------------------------------

I know its possible to enter the "own tickets" section without clicking on the link...but hey - we are talking about people in technical need here ^^ I want to leave the ticket system as easy as possible for them, so that they don´t need to put in more than just the problem description manually.

I hope you can help me fixing the problem and I also hope you can understand my "problem description".

If not...please say so and I will try to deliver more information on this one :)

With best regards,

Soujin

vsmwebsolutions

I am recieving a similar issue but with attachments, here is a sample email:

" boundary="=_8a9064ae071b694c4c26ec41b57b5026"

--=_8a9064ae071b694c4c26ec41b57b5026

Content-Transfer-Encoding: quoted-printable

Content-Type: text/plain; charset="utf-8"

-- do not edit --

Test,

A customer support staff member has replied to your support request,=20

#292959 with the following response:

test

We hope this response has sufficiently answered your questions. If not, ple=

ase do not send another email. Instead, reply to this email or login to you=

r account for a complete archive of all your support requests and responses=

http://support.test.com/view.php?e=test@test.com=(http://support.test.com/view.php?e=test@test.com=)

&t=3D292959

--=_8a9064ae071b694c4c26ec41b57b5026

Content-Transfer-Encoding: base64

Content-Type: image/jpeg;

name="file_logo.jpg";

Content-Disposition: attachment;

filename="file_logo.jpg";

/9j/4AAQSkZJRgABAgEBLAEsAAD/4RMZRXhpZgAATU0AKgAAAAgABwESAAMAAAABAAEAAAEaAAUA

AAABAAAAYgEbAAUAAAABAAAAagEoAAMAAAABAAIAAAExAAIAAAAcAAAAcgEyAAIAAAAUAAAAjodp

I applied the patch that I found here:

http://osticket.com/forums/project.php?issueid=154(http://osticket.com/forums/project.php?issueid=154)

but it still does not work correctly, although now it is less the "=" sign:

"boundary="=_68fd910157745d07698acb609991406f"

--=_68fd910157745d07698acb609991406f

Content-Transfer-Encoding: 7bit

Content-Type: text/plain; charset="utf-8"

-- do not edit --

Test,

A customer support staff member has replied to your support request,

#292959 with the following response:

test after patch

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

http://support.test.com/view.php?e=test@test.com&t=292959(http://support.test.com/view.php?e=test@test.com&t=292959)

--=_68fd910157745d07698acb609991406f

Content-Transfer-Encoding: base64

Content-Type: image/jpeg;

name="file_logo.jpg";

Content-Disposition: attachment;

filename="file_logo.jpg";

/9j/4AAQSkZJRgABAgEBLAEsAAD/4RMZRXhpZgAATU0AKgAAAAgABwESAAMAAAABAAEAAAEaAAUA"

All attachements are just sent as raw data with line breaks incorrectly inserted.... Suggestions?

soujin

AH! Thank you - I will take a look on that patch, maybe it will be of help in my case :)

I´ve never send attachments via e-mail from the osticket system - but I will give it a try. If I can find a solution for that I will tell you!

With best regards,

Soujin

Awesome: This link helped me a lot :) now everything concerning e-mail formating is fine again. Thanks a lot for the hint!