UTF-8 charset changing

Sharon

***englisch***

Hi,

If OS Ticket send e-Mails its never display the UTV-8 charset for german language set. It misst's in the words "ö", "ü", and "ä", all users has to write "oe", ue" ore "ae".

can i change this step?

I'm very happy for help.

***German**

Hallo

Wenn man mit OS ticket e-Mails versendet, wird das UTV-8 Charset für deutschland nicht angezeigt. Dann fehlen in Wörtern die deutschen umlaute "ö", "ü", and "ä". Normaerweise müssten dann alle benutzer "oe", ue" ore "ae" schreiben.

Kann ich das ändern?

Ich freue mich auf eure hilfe.

Danke - Sharon

arrado

This worked for me

Hi,

I tried this solution and was successfull:

http://www.openscriptsolution.com/2009/12/22/how-to-solve-the-wordwrap-email-in-osticket-v1-6-rc5(http://www.openscriptsolution.com/2009/12/22/how-to-solve-the-wordwrap-email-in-osticket-v1-6-rc5)

Good luck

arne

Sharon

Hi arrado,

Thank you for your answer.

The e-mails looks better formated, the spacbars are the same as saved in de e-mail templates, but it mists the character "ä" "ö" and "ü". If osticket send with this charcater, they'r not in the words... Expample: I saved "Köln" its sends "Kln".

Have you more ideas?

Thank you for help

Sharon

xrat

Maybe http://osticket.com/forums/showthread.php?t=3649(http://osticket.com/forums/showthread.php?t=3649) helps?

Sharon

Hi xrat,

It works successfully. Thank you :)