Our ticket system has been working fine however recently our staff members have been forwarding on emails from our new customer in Portugal and this has been causing problems in our system.
The email is in English but in the signature there is usually a "Á", this seems to be where the problem is.
Without it the emails are accepted fine but if it is in the email then the entire ticket thread is blank, if I submit it through the staff side a "Ticket created by staff" message is posted fine but the actual message thread is not, it is not even in the database.
Anyone have any thoughts on how to fix this?
