have completed the setup and done a bit of testing , all seems ok
BUT
When i create a new ticket and assign to a staff member they dont get any email telling them they have a new ticket ?
Thought the system did this ?
have completed the setup and done a bit of testing , all seems okBUTWhen i create a new ticket and assign to a staff member they dont get any email telling them they have a new ticket ?Thought the system did this ?
Thats exactly what im looking for
How to inform a staff when they get new ticket
Regards
