Blank page after basic installation page

csalle01

I can get to the first Basic installation page, when I fill out all the information I get a blank page at (http://localhost/setup/install.php(http://localhost/setup/install.php)).

I believe this has something to do with the mySQL setting i have entered...

Here is what I entered

table prefix : ost_

hostname : localhost

database: osticket

username: root

password: admin

I do have a db called osticket. I kept the table prefix to be ost_ (does that matter?). Also I am using the default admin user account.

csalle01

Install not working - forwarded to blank page

I can get to the first Basic installation page, when I fill out all the information I get a blank page at (http://localhost/setup/install.php(http://localhost/setup/install.php)).
I believe this has something to do with the mySQL setting i have entered...
Here is what I entered
table prefix : ost_
hostname : localhost
database: osticket
username: root
password: admin
I do have a db called osticket. I kept the table prefix to be ost_ (does that matter?). Also I am using the default admin user account.

Any help would be greatly appreciated

csalle01

Issue Resolved

The issue was that I did not have mysql setup properly within php. To do so, make sure you update your php.ini file. You need to point your extension_dir = php-install-dir\ext\ and uncomment the 'extension=php_mysql.dll' line.