Ticket not always created from email

telboy

I am using v1.6 ST, WAMP and Exchange 2007 for the pop mail account. Not every email is turned into a ticket, some are and some are not. The email is recieved OK in the email account and is put into the deleted items (by OSTicket) but a new ticket is not always created.

Any help or suggestions would be welcome.

farlight

I got similar problems with v1.6 ST on Linux.

I sent a blank/new ticket through my email client and not through the browser but it's not getting "auto created" (never does).

But I create a ticket manually through the osTicket web page and then replies with my email client (outlook) osTicket adds it accordingly.

The NEW ticket email arrives but it's just not getting into the ticket system, running a Apache Linux server. Anyone know a solution or have similar problem?

farlight

Intresting.

Sent one email from my webmail (roundcube) one from my MSN live account and one from another Outlook all these three went in to the system but the one that I sent with my personal Outlook arrived as email but not into the system.

Could it be that it's because I have the same email in the ticket as I have as admin adress in osTicket? That is the only reason I can think off.