adding new status fileds like in progress, customer action etc

swapna

Hi,

I want to add new status fileds like customer action, in process etc.

as of now we are having one check box like close on reply but i want to change it in process or customer action etc

Because if reply to the ticket means it is not closed, it may be in progree on nedd any other information from customer etc etc.

It is better if we have it like drop box like priority change.Ststus change drop box to staff and the end user can see the status like in process etc.

Thanking You,

Swapna

DonsTechnology

PLEASE, this is a much needed mod in the support world.

Something that you can change the statuses.

IE, received, in progress, repaired, returned, etc. or in the OP's case whether it is waiting on a response from the client or the support.

BUMP

valentin.marzac

Interesting, is there anyone who done this before ?