Help with failure notice

kmoultry

I can open a ticket by sending an email, I can respond to tickets and they land in the customers email, and everything works perfectly. The problem is that almost everyday my ticket system is getting 300+ failure notices out of no where. My admin mail box gets filled, there are 300+ tickets open that says failure notice, and I do not know how to fix this. I use piping and it works great but I still get these failure notices. I used osticket in the past on a different server about 1 year ago and used to get the same problem.

I have attached two screen shots. Can someone please help?

peter

Do you have auto response enabled? What value do you have on maximum open tickets? More importantly, what version of osTicket are you using?

Make sure you upgrade to the latest version which has better looping protection on bounced emails. For a quick fix - add the bounce email (from address) to banlist and it should stop it from creating more tickets.

kmoultry

Thanks for responding. I don't have the latest version installed because it was just released but I do have v1.6 RC5. I have auto response enabled and I just changed the value to max of 3 open tickets from same email, it used to be unlimited. I added the bounce email to the ban list and it still kept happening. I will do an upgrade to see if this fixes it. Thanks!

cabbagetree

Hello,

Did this get fixed for you ??? I am getting 1000's of delivery failure daily...

Regards,

Prakash

ntozier

If you are having issues, please post your own thread with your particulars. This thread was about someone using a non-current version of OSTicket, and is about 2.5 years old. Thank you.