Email addresses

piotrpawlowski

Hello,

I have following problem. Sometimes our customers send e-mails to our several e-mail addresses. Some of them are included in OSTicket, others aren't.

First question is: how to check in OST to who e-mail was also send?

Second question: when customer sends one e-mail to two addresses, which both are configured in OST but for different Departments, in which dept. ticket will be created?

Thank you in advance for help.

Piotr

peter

At the moment there is no easy way of seeing who else was the recipients of the email - but the headers are stored in the database. We plan on adding such functionality in future.

On your second question - the department will depend on which account get checked first when using POP/IMAP or which of the emails was entered first by the user on To/CC fields when using piping. In either case, osTicket uses message-id to make sure incoming emails aren't duplicates.