cannot add new email

memo2121

HI,

I just finish installing the wonderfull OSticket systme on my machine

i am facing problem when trining to add new email address it says

Unable to add email. Internal error

and no discreption for what is the error more over i still not finish email fitch configurations .... is this couse the issue

one more thing what is the required configurations in php.ini file that i need to change

thanks

memo2121

I was on harry i did not search but now i found the solution

you have to turn off strict mode for mysql

open my.ini

find the folloing

sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION"

and replace it with

sql-mode="NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION" //stop strict mode

then restart mysql service

see the follwoing thread

http://osticket.com/forums/showthread.php?t=2374&highlight=Unable+update+email.+Internal+error+occured&page=2(http://osticket.com/forums/showthread.php?t=2374&highlight=Unable+update+email.+Internal+error+occured&page=2)

here