Department Help

blackhawk

my business will consist of 10 departments. 5 of them for customer service and the other 5 for "in-house" team request like...

"dealing-with-difficult-customers"

"site-wish-list"

"vendor-cost-issues"

etc...

so basically if sales has an issue with a customer, they can put in ticket request to "dealing-with-difficult-customers" so that that the proper employee can deal with that ticket issue. I obviously don't want customers to see that drop-down option - so how can osticket only reserve departments for in-house administrators to send to each other, rather than making all departments available for the public eye?

thanks!

Kelli

You can mark departments as private, in which case they won't show to the user.

blackhawk

I figured it out on the how-to. Pretty kewl!

Kelli

Glad you got it working. :)