MOD: I need to see the tickets I created

phonerental

First of all, thanks to Scott, Masino and PRedmond for all your help. I already set up groups, departments, add a few mods. Now I found the following problem. I want each staff that creates a ticket (I'm using osTicket internally) to see it in order to follow up. Right now what happens: Sales staff creates a ticket to the Stock dept requiring xxxx. I don't want this Sales staff to see all tickets sent to Stock, but I want him to see the status of the ticket that he created in order to follow it.

Is this possible?

thanks in advance

Gus

jbariel

Can the sales staff not just put themselves as the user? Then view them as a regular user?

They would have to log out of the SCP I think, but they should get email notifications regarding the ticket with updates if they are the user when stocking "replies".

Someone might have a more streamlined solution for staff.

phonerental

yes, I thought that too, but I don't want staff to log out and log in, log out......and so on.

It should be something simpler than that....