hello,
I have a problem with the url of tickets
when users receive an email with an url to see the ticket (link containing the external ticket)
(example:
http://xxx.xxx.xxx.xxx/osticket/upload/scp/tickets.php?id=(http://xxx.xxx.xxx.xxx/osticket/upload/scp/tickets.php?id=)199836)
osTicket indicates that the ticket doesn't exist as he appears in the list of tickets
if we open the ticket the url of the ticket is containing internat Id
http://xxx.xxx.xxx.xxx/osticket/upload/scp/tickets.php?id=(http://xxx.xxx.xxx.xxx/osticket/upload/scp/tickets.php?id=)31
the solution I found is to replace "% ticket" with "% id" in the templates but this solution does not fit.
how to ensure that the url works with the ticket "% ticket?
please help
