Add Check Box to Toggle Sending of Email during Reply

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Sometimes I want to add a progress note that the customer should see in the end, but is not something that needs to be emailed.

"SPAMMY"

I would like to be able to uncheck a box to allow the "reply" to be added to the web page but not emailed.

Internal Notes.

Internal Notes do this. The customer can see them if logged in, but "Reply" sends a reply to the customer.

Please ignore this thread

THIS POLL is not the proper thread.

Please ignore it.

Please go to ...

http://osticket.com/forums/showthread.php?t=3377(http://osticket.com/forums/showthread.php?t=3377)

ALSO, Regarding ...

Internal Notes do this. The customer can see them if logged in, but "Reply" sends a reply to the customer.

Internal notes should only be seen by Staff.

Customers should not be logged in to the area that allows them to see the internal notes.