Only sending new ticket response when admin is logged in to os ticket

undesignuk

I have just installed os ticket.

All is working as I would expect. Customer can visit support and create a new ticket but I was hoping that they could also email support@domain.com using their own client and it would then email me through my email client that there was a new ticket waiting. How it is working at the moment is that I have to actually be logged into osticket to get any tickets to appear in my inbox. As soon as I log into osticket then a whole load of emails suddenly appear.

Is it possible to set osticket so I don't have to login to the system to be notified of a new ticket being allocated?

xrat

Sounds like you have Auto Cron enabled, however you want to use cron.php. Auto Cron is easy to configure (just enable it at the Settings screen) but it fires only when you log in as a staff member. A Cron job is a bit more complicated but runs on a regular basis. See http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings) for an overview.

undesignuk

Thanks for the tip,

I am aware of cron jobs but I didn't realise the auto cron job setting only worked on login, so thanks a lot.

I will look into it in more detail

crusetech

Thanks

Thanks for the information with regards to the autocron. I was under the same assumption I didn't need to log into the interface to have the tickets processed.

Dan

undesignuk

Now I attempted to add a scheduled task from my hosting accoun and changed the

existing

*/5 * * * * nobody pathtopublichtml/public_html/api/cron.php

to my own settings

But am I supposed to be editing the standard cron.php to respond to this file. If so is there a post somewhere that refers to this.

Its a linux server but that's about all I know and it uses pop setting not IMAP to retrieve mail

Any ideas?

xrat

*/5 * * * * nobody pathtopublichtml/public_html/api/cron.php

I pretty sure you have to remove the "nobody". Specifying a user (like this "nobody") is only supported for "root". Your Cron is running as your user.

But am I supposed to be editing the standard cron.php to respond to this file.

Why? But as http://osticket.com/wiki/POP3/IMAP_Settings(http://osticket.com/wiki/POP3/IMAP_Settings) suggests, you should include the path to the PHP CLI to run cron.php.

There it also says "Please refer to your hosting manual or contact your hosting provider for instructions" ;)