Stale ticket

jflorez2k9

Where do I change the stale ticket message that is autmatically emailed?

Thanks for your help

Jason

jflorez2k9

nevermind, I found it.... I'm blind

DVD

Can you please tell me where to change the Stale ticket message that is automatically

Hi Jason,

I am glad you found where to change the notice. Because I am in the same boat. I must be blind.

Can you please tell me where to change the Stale ticket message that is automatically emailed?

Thanks

DVD

I Found It !!!!

To all those who are as blind as I. Here is the location of the Stale Ticket messages:

Go to your Admin Panel -> Emails -> Templates -> osTicket Default Template -> Staff -> Overdue/Stale Ticket Alert/Notice, at the Message Body, and change this to something more professional:

"We should all work hard to guarantee that all tickets are being addressed in a timely manner. Enough baby talk...please address the issue or you will hear from me again."

Sample:

"Just a friendly reminder that this ticket is overdue and should be either updated or closed out. If you need any assistance please contact you administrator."

Vinoth88

Stale ticket - Template Error !!!

Hi DVD,

First of all Thanks for the useful post ;)

And by the way, I have tried the way you have mentioned in your post, At the time when i click the template button i.e. Admin panel -> Email -> Template the osticket system shows the list of templates with out any issue.

But when i tried to select the template (Email_Template - Default one) an empty screen only shown, None of the template (Created by me Or default template) are shown to change the stale ticket message.

*I have attached the screenshot, THink it will speak more :

Kindly Help :

Template Error.jpg

Template Error2.jpg