Client viewticket.inc.php (Assigned To:)

simonbaker

Hi,

The are two sides to this question, 1) I have looked for a solution to allow our end users (clietns) to see the person that their call is assigned to in their viewticket page (not the ticket list), if I have missed this I apologies and would welcome the link to the thread that covers this.

If not then can someone point me in the right direction, for the code, I did have:

<tr>

<th>Assigned To:</th>

<td><?=$staff?Format:($ticket->getName()):'- unassigned -'?></td>

</tr>

I figured wrongly that this would be the same in the client side of things.

Thanks in advance,

Simon

PRedmond

I'm surprised that does not work... I haven't tested it (can't FTP from this computer), but perhaps you could try:

<tr>

<th>Assigned To:</th>

<td><?php

//$staff?Format:($ticket->getName()):'- unassigned -'

if ($ticket->getName() == "") {

echo '- unassigned -';

} else {

echo $ticket->getName();

}

?></td>

</tr>

It is pretty much doing the same thing, except that it does not refer to the $staff variable - I am wondering if perhaps that is what is causing the problem.

If this doesn't work, what are you getting? I would guess that you ALWAYS see '- unassigned -', is that correct?

You mentioned there are 2 parts to the question, but I can only see one...

simonbaker

Getting the End user/Client name now

Thanks for the quick reply, that sort of works, but it is only displaying the name of the End user/Client instead of the staff member it is assigned to.

Previously I was getting "-Unassigned-" on all records.

The first part of the question was just to see if it had been covered before, which I don't think it has, so was not relevent, the second part was if it hadn't been covered which you have covered excellently.

I have another MOD that I am trying to work out but I will stick that one in a seperate thread as I think it is a considerable one and I need to work out my wording.

Thanks,

Simon

simonbaker

Any inspuration

Any clues on this one?

xrat

Showing the client who the ticket is assigned to

You lucky one! "$ticket->getName" is of course wrong (just look into include/client/viewticket.inc.php; it's apparent). Anyway, here's how it should work for you, too:

In include/client/viewticket.inc.php add at the start of the file (e.g. before $dept = $ticket->getDept();) the line

$staff = $ticket->getStaff();

Then you can use the expression $staff->getName() to get the person the ticket is assigned to (if I am not mistaken:) But this expression throws an error when nobody is assigned, so you might want to use something like

$ticket->isAssigned()?Format:($staff->getName()):''

Personally, I changed the table from "Department" to "Assigned To:", and I include the Dept. in brackets. So, instead of

<th>Department:</th>

<td><?=Format:($dept->getName())?></td>

I use

<th>Assigned To:</th>

<td><?=$ticket->isAssigned()?Format:($staff->getName()):''?>

(<?=Format:($dept->getName())?>)</td>

Comes without warranty. Use at your own risk. Don't blame me when your cat's on fire...

simonbaker

Superb

Thanks a lot worked a treat (once I had put out the cat!) one last item then how would I query the username that the staff member uses to log into the staff control panel?

xrat

how would I query the username that the staff member uses to log into the staff control panel?

$staff->getUserName() should do this according to what I see in include/class.staff.php, but just have look yourself.

PRedmond

You lucky one! "$ticket->getName" is of course wrong (just look into include/client/viewticket.inc.php; it's apparent).

Ah, true! That's what I get for doing it off the top of my head, rather than looking at code first!! Sorry!

xrat

Ah, true! That's what I get for doing it off the top of my head, rather than looking at code first!! Sorry!

You can afford it. Your help is invaluable and much appreciated :)

simonbaker

Thanks

Thanks for this guys, I had a little trouble but got it working in the end and even managed to integrate the presence icons from our openfire IM system.

All your help is very much appreciated.

Simon