Some emails from IMAP box don't get imported?

paulc

Hello list,

I'm super impressed with the work on OSticket... great job.

I currently have my setup reading an IMAP box. The installation is new (2 days) and I currently have 63 open tickets, which most have come from the IMAP polling.

I had one message today that I saw come into the mailbox (i'm also monitoring the IMAP box via thunderbird) and as normal 5 mins later the message disappeared. Great... so I looked in OSticket but no email was recieved.

How bizzare. So I took a copy of the email (I am cloning inbound emails back on the mx's just in case of this) and place a copy in the IMAP box. Same thing, it was removed from the IMAP box by the cron job but never appeared in OSticket.

Is it possible for this to happen?

System log is set to debug, but the message is only 'External cron job executed'

The problem *seems* repeatable, so let me know if I can help to test this.

Kind regards,

Paul

sotgiumarco

attachments with some emails converted in tickets disappears

Hello, I've noticed a similar problem with the attachments.

Sending several mails (10 - all with the same attachments) to osticket (new installation with no customizations) I realized that only some of these are converted in tickets with attachments (4 on 10), the others have been converted into tickets but WITH NO attachments at all...

That's really strange.

I'm using IMAP and cron-job as well.

Thanks a lot in advance to everyone that can goes deeply with this :

paulc

I notice this morning that I have a 4Kb email stuck on the IMAP box. I don't see anything particularly special about the message:

Content-Type: text/plain; charset="utf-8"

Content-Transfer-Encoding: 8bit

MIME-Version: 1.0

No attachment.

Other emails are being imported ok.

I have 'Delete Messages' Enabled.

The IMAP server is Dovecot

I'll take a look at IMAP logs....

paulc

The dovecot logs only showed the login every 5 mins. I guess i need to turn up the logging to see any further detail.

I did knock this up:

<?php

echo "<h1>Mailbox Stats</h1>\n";

$mbox = imap_open("{serverip/imap/ssl/novalidate-cert}", "username", "password", OP_HALFOPEN)

or die("can't connect: " . imap_last_error());

$status = imap_status($mbox, "{serverip/imap/ssl/novalidate-cert}INBOX", SA_ALL);

if ($status) {

echo "Messages: " . $status->messages . "<br />\n";

echo "Recent: " . $status->recent . "<br />\n";

echo "Unseen: " . $status->unseen . "<br />\n";

echo "UIDnext: " . $status->uidnext . "<br />\n";

echo "UIDvalidity:" . $status->uidvalidity . "<br />\n";

} else {

echo "imap_status failed: " . imap_last_error() . "\n";

}imap_close($mbox);
?>

Which showed:

Mailbox Stats

Messages: 1

Recent: 0

Unseen: 0

UIDnext: 86

UIDvalidity

So i'm not crazy... I can make a php call to the imap box and know there is 1 message waiting. Guess I need to dig into OSticket and find out how the tickets are being pulled in.

Is there anyone on here that knows the mail import/cron stuff?

paulc

OK, let check some stuff together; I have:

OS FreeBSD 7.2

PHP 5.2.9

with extensions:

ctype, curl, dom, filter, ftp, gd, gettext, hash, iconv, imap, json, mbstring, mcrypt, mysql, mysqli, openssl, pcre, pdo, pdo_sqlite, posix, session, simplexml, spl, sqlite, tokenizer, xml, xmlreader, xmlwriter, xsl, zip

Webserver is Apache 2.2.11

MySQL 5.1.34

IMAP box which i'm talking to is on another server

OS FreeBSD 6.2

Dovecot 1.0.5

I'm using SSL Certs (GoDaddy UCC) on port 993