multiple Email

mig2000

In each department, there is room for one Email to assign. When someone sends an Email for support help, an automatic Email goes out to only the person that requested the help.

What I am trying to get is when someone send an email to for example support123@mydomain.com, I would like a copy of every respond to go to multiple people . What I have done so far, is created 5 separate Emails for 5 separate departments. For each department, I would like to have multiple people (email address) to see every support emails that has been sent. Is there a way to do that? Please advice.

Thanks

Kelli

You can send new ticket notices to all members of a department, from Admin Panel - Settings, scroll down to 'Alerts & Notices'

There is no option to send all ticket responses to all department members, since that would, under normal circumstances, create a lot of email and confusion. If that's what you need to do, I would suggest setting up an email forwarder on your mail server that forwards to multiple addresses and then having new message alerts sent to that forwarder, or simply use that forwarder as the department email.