Error when logging in a client

HorizonWebs

I just installed this and set it up, did a test run on submitting a ticket. I get my email as the admin and got my email as a client.

When I go to login with my email and ticket # I get the following

Kwaheri

RingoCarr

It is not clear to me above what exactly you are getting your end - did you forget to include an error message or screenshot?

Hopefully when that information is available somebody will be able to assist you :)

HorizonWebs

there is no error message it shows my header that msg (Kwaheri ) and the footer seems to be missing after that msg

Kelli

Have you turned on error reporting in main.inc.php?

Sounds like you may have a corrupted file somewhere. I'd try re-uploading. You shouldn't see that unles you're trying to access something you don't have permission to (like directly access an include file).

PRedmond

If you look at the included php files, you will find that error text at the top of almost all of them. It is included in a die() function, in order to prevent a user from directly access a file - that is, the file must be called from osTicket, rather than viewed directly by the browser.

Do you get the message BEFORE or AFTER you log in? I think the file you need to look at is probably osTicket/include/client/login.inc.php - if you have not modified this file at all, I would try uploading it again, and see how that goes.

If you are not sure if this is the correct file, you can change line to from: if(!defined('OSTCLIENTINC')) die('Kwaheri');

to if(!defined('OSTCLIENTINC')) die('Correct File!!');

HorizonWebs

thanks, I did try to upload the files again and was still getting the same error so i redownloaded the files and re upped them and everything is good

thanks again