basic email help please

UKdave

Hi Folks

I sure would be grateful for the attention of anyone who can walk me thru, step by step, what I need to do to get the helpdesk installation email working

Someone sent me this ...

"Please fix your osTicket software to send e-mail from a domain and e-mail address that you own and control. At the present time, your osTicket software is "faking" (spoofing) the From: address on your messages, stuffing "support@system.com" into the sender address. This is not your e-mail address and not your domain, so please stop spoofing it. This is the fault of defaults in osTicket software, but it is your responsibility to fix it"

... a communication for which Im grateful for sure, but I dont know who its from and I dont know what action to take! As you can see from the attachement the 'system admin email' is entered. What more am I supposed to do?

(Maybe someone could put together a few simple screencast videos to help people like me who will no doubt have the same email challenges over and over?)

Yes, maybe I do need to change the settings, but none of this means anything to me ...

I have an email address which works just fine ...

admin@InformationProductsHelpdesk.com

All notification emails do come to that address, but something is amiss or I wouldnt have received the heads up email from my anonanous advisor

Yeh, I know its dim of me, but I wouldn't know a SMTP from a pop or a fetch if it bit me on the ass

I have no idea what this means ...

"Please change permission of config file (settings.php) to remove write access. e.g chmod 644 settings.php"

I do have full FTP access to the files and can edit, but settings.php clearly says within that no changes should need be made???

Simple, click by click, instructions for non technical people like me who installed this great helpdesk software via Fantasico Delux in a Cpanel

If anyone (Peter R?) can help me please I would be most obliged.

Protocol16

Here you go

Log into the admin panel (http://installationaddress.com/scp(http://installationaddress.com/scp)) and click "Admin Panel" on the top right.

Click Settings and scroll down to: Email Settings. There is a drop down box there, see if the real email address you need to use is there. If it is, select it and save.

If NOT:

Click the Email tab.

Click the Add New Email link under the Email Tab.

Fill in the top portion of Email Info. Login Info and Below is not needed.

Save then go back to Settings and select that email address.

UKdave

Thank you very much

Thanks so much for your help, I really appreciate it

I feel I am closer to getting this thing running properly than ever before!

The FROM field of email my customer gets from the system is still showing as ...

support@system.com

... and yes, the email body copy template tells them not to reply to the email, but inevitably some folks are thick as a stick & will, so how do I configure so the FROM email is an address I will get mail to if they ignore (or dont see) that 'do not reply to this email' message and actually hit REPLY in their email client?

Thanks so much for your ongoing attention

Dave S

keegan

email 550-Verification error using support@system.com

I have run into the email problem with my bluehost mail service. I get 550-Verification failed for reject error.

osticket uses the php mail function.

in the program class.mics.php I added $additional_parameters and added it to the mail() function this gets passed to sendmail.

Use a valid email address for your server

Also try adjusting the $fromname and $fromaddress variables

File: class.mics.php

$additional_parameters="-f 'emailto@mailserver.com'";

$headers .= "From: ".$fromname."<".$fromaddress.">".$eol;

$headers .= "Reply-To: ".$fromname."<".$fromaddress.">".$eol;

$headers .= "Return-Path: ".$fromname."<".$fromaddress.">".$eol;

$headers .= "Message-ID: <".time()."-".$fromaddress.">".$eol;

$headers .= "X-Mailer: osTicket v 1.6".$eol;

if($xheaders) { //possibly attachments...does mess with content type

$headers .= $xheaders;

}else{

$headers .= "Content-Type: text/plain; charset=utf-8".$eol;

$headers .= "Content-Transfer-Encoding: 8bit".$eol;

}

//echo "';

mail($to,$subject,$message,trim($headers),$additional_parameters);

check out

(http://php.net/manual/en/function.mail.php)

and

(http://swoolley.org/man.cgi/sendmail)

-f option

This may help. I found this out working with Astrisk and Hylafax,

the linux sendmail is not configured to use a mail forwarder.