Hi,
I'm trying to include with the 'new ticket' email, a value from the sql database which is specific to that ticket.
How can I add this value from sql and make sure it is sent with the email the user receives when they create a new ticket?
Thank you.
If you need more details: I'm trying to add to the auto reply the total time worked on the ticket from this mod: http://osticket.com/forums/showthread.php?t=2947(http://osticket.com/forums/showthread.php?t=2947)
Thank you for your help!!
