About ready to abandon - BLANK SCREEN

baggies1

hi folks,

despite spending all week on this i'm still stuck at the WHITE BLANK SCREEN after the intial INSTALL setup screen.

i have

windows 2003 64bit server

IIS 6.0

MYSQL 5.1.41 x64

PHP 5.2.11

latest OS ticket (dec09)

I have trawled through the forums but cannot find any fix.

I suspect that mysql may not be working as if i enter the MySql command line and enter the password the screen just disappears.

I setup MySql and set this same password orignally.

I have installed the non-thread version of php to c:\php.

I have created a "web service extension" allow in IIS (using php5ispai.dll)

I have created a .php extension for "application extentions " in IIS

The php.ini extentions for "mysql" are set and has "extentions directory set to c:\php\ext - all autoconfigured from the gui install of PHP

Short open tags are enabled in .htaccess and php.ini.

Enviromnental path is set to c:\php\ (autoconfigured by php install)

PHPRC is also configured to c:\php in Enviromental settings.

The 64-bit allow command has been run - cscript %SYSTEMDRIVE%\inetpub\adminscripts\adsutil.vbs SET W3SVC/AppPools/Enable32bitAppOnWin64 1

libmysql.dll has been copied to the root dir of PHP

The following has been edited in php:

edit osticket\include\mysql.php

global $$dblink; to global $dblink;

edit ostickets\main.inc.php

ini_set('display_errors',0);

ini_set('display_startup_errors',0);

ini_set('display_errors',1);

ini_set('display_startup_errors',1);

I configure the install screen with the following

support email: mark@domain.com (where domain.com is our domain)

username: support

password: *******

repeat pwd: ****** contains uppercase,lowercase, exclamation, pound sign, numerals

email: support@domian.com

MySQL Table Prefix: ost_

MySQL Hostname: mulberry.domain.com (servername)

MySQL Database: companyDB

MySQL Username: root

MySQL Password: ******* (same pwd as above)

OK thats a lot to take in but thats most of what i have done.

If anyone thinks i have missed something or could try something please let me know as i'm at my wits end.

thanks.

baggies1

re-installed mysql and set password to "password" rather than clever password used previously.

at least able to login to mysql command line now with "password"

restarted web service and retired locally on server and on local pc using servername as hostname.

still no joy.

blank white screen.:(

baggies1

anybody? anybody at all?

nrvous

I am afraid I am in the same place at the moment with a big white screen.

Substitute your windows install with CentOS & Apache, and I am beginning to think it isn't going to happen.

I am going to see if I can find some previous versions to attempt.

Stephen

Protocol16

Php

Can either of you run simple PHP scripts from your directories?

Something simple such as:

<?php echo "Can you see me?"; ?>

PRedmond

Perhaps also try <?php mysql_connect("database", "user", "pass") or die(mysql_error()); ?>

This will generate a mysql error if php is accessing php. If not, you will need to look at the setup of php, mysql and IIS - it is not really a problem with osTicket.

If you are just testing (not using the server for a live install), then consider using a pre-built server, like MoWeS, xampplite or EasyPHP. These just install onto your computer, and you can begin testing straight away. The advantage is that they can be installed on a flash drive, and so you can move about computers with it!! Not very helpful for a live environment though!!