Installed the latest version of OSticket.
As administrator I have setup an e-mail account of which I'm sure the credentials are correct (from my mail-client I can access the mails through IMAP)
The mail-adres is connected with the correct department and in this department there's a user.
When I log in as this user, I see no tickets.
I have send an e-mail from another mail-account to this mailadres. Normally OSTicket should fetch this mail via the IMAP-protocol.
In the Settings > Preferences menu I have checked "Enable POP/IMAP email fetch (Global setting which can be disabled at email level) "
Fetch frequency is 2.
What am I missing ??
This makes that when replying to the support ticket by answering the notification mail in the mail client, the support ticket is not updated (closed does not become reopened).
