Answered message missing & links not working

vorik

Hi,

I've recently upgraded to release 1.6 RC5 and am having the following issues;

- Links in new ticket notification email do not work. The ID in the link is not the real ID and I get the error that the ticket does not exist when I click it. Also, in the Open ticket overview I get this link: (note the difference between the linked id and the ticket number that is shown)

764896

- Answered tickets do not show in the first screen after logging in. I really want an overview of all open tickets. Can that be fixed?

Thanks,

Ger.

xrat

Links in new ticket notification email do not work. The ID in the link is not the real ID

Make sure your templates use the correct values. There are 2 types of ticket IDs.

Answered tickets do not show in the first screen after logging in. I really want an overview of all open tickets. Can that be fixed?

This is strange. It works for me. Did you check the settings option "Answered Tickets"?