same refresh for both open and closed tickets

durangod

Just noticed that under the staff panel, if your under the closed tickets screen and you refresh, it takes you back to the main screen, it does it both on open and closed tickets.

The refresh button is set to href="" on both, the problem from what i can see is that both elements use the same refresh button so naturally both of them will go where the one does...

not sure how to fix this, could we put an if else that checks for the url extension.. assuming we all use the same one;

for open tickets the url is /scp/tickets.php

for closed tickets the url is /scp/tickets.php?status=closed

so im wondering if there is a way to make a unique switch for that, reason is if you dont pay attention and you refresh on the closed ticket screen you may not realize that your now looking at the open ticket screen now.. could confuse someone..

masino_sinaga

... reason is if you dont pay attention and you refresh on the closed ticket screen you may not realize that your now looking at the open ticket screen now.. could confuse someone..

I don't think so. :

Each of the refresh button worked properly.

- For opened ticket: /scp/tickets.php

- For answered ticket: /scp/tickets.php?status=answered

- For closed ticket: /scp/tickets.php?status=closed

So, there is nothing to worry, right?

Sincerely,

Masino Sinaga

durangod

ok im not saying im right, im only saying thats how mine works and im also assuming that the refresh button on the closed tickets screen comes from tickets.php, here is the code that i have and its the same in my orginal version.. they both use the same refresh button, or am i wrong.. all i know is that my version when i click on refresh on the closed ticket screen it takes me back to the open ticket screen hense the href "" and the same for the open ticket which is the def screen to start with. what am i not seeing? or what do i need to change in the closed ticket screen to make it refresh in closed ticket ?

mine must have gotten changed somehow thru one of the mods, where are they both located please so i can change them back... because i only see one in that file. thanks

SEARCH FORM END

<div style="margin-bottom">

<table width="100%" border="0" cellspacing=0 cellpadding=0 align="center">

<tr>

<td width="80%" class="msg" > <b><?=$showing?>   <?=$results_type?></b></td>

<td nowrap style="text-align;padding-right;">

<STRONG><s>**</s> <a href=""><img src="images/refresh.gif" alt="Refresh" border=0></a> <e>**</e></STRONG> </td>

</tr>

</table>

durangod

possible solution - thoughts please

ok so here is where i am at on this... first let me explain the situation as to why i made changes (this applies to mine) ...

default refresh button that came with the download uses the same link to refresh, meaning that if im on the closed ticket display page and i click the refresh button (that is located on the right side middle of the page) it refreshes back to the home ticket page and does not refresh the current closed ticket page (for some reason)

also because i wanted to change to look of the button to bring it more streamline with the color scheme..

so here is what i did...

in this section here(include/staff/tickets.inc.php) (right under the (search form end) as you can see i commented out the TD for the refresh button..

SEARCH FORM END

<div style="margin-bottom">

<table width="100%" border="0" cellspacing=0 cellpadding=0 align="center">

<tr>

<td width="80%" class="msg" > <b><?=$showing?>   <?=$results_type?></b></td>

some this section comnted out to relocate the refresh button to bottom

<td nowrap style="text-align;padding-right;">

<a href=""><img src="images/refresh.gif" alt="Refresh" border=0></a>

</td>

</tr>

</table>

then i went down toward the very bottom of the page and i put this in, as you can see right after the delete button code..

<input class="button" type="submit" name="delete" value="Delete"

onClick=' return confirm("Are you sure you want to DELETE selected tickets?");'>

<?}?>

added this line in relocation of refresh button

<button onClick="history.go(0)" class="button">Refresh</button>

</td></tr>

<? }

now its works great and it also follows the look of the page as you can see by the pic here.

blank

so it looks great and works great, it refreshes the current page, but i do have a concern !!! and that is if someone refreshes enough then the page might get cached and i dont want that, i want the page reloaded fresh each time, so here is my question, should I and can I include this following script at the top of (include/staff/tickets.inc.php) to keep it from caching and will it have any neg affects? or is there a better solution.

<?php

header("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1

header("Expires: Sat, 26 Jul 1997 05 GMT"); // Date in the past

?>

scottro

I don't think so. :
Each of the refresh button worked properly.
- For opened ticket: /scp/tickets.php
- For answered ticket: /scp/tickets.php?status=answered
- For closed ticket: /scp/tickets.php?status=closed
So, there is nothing to worry, right?
Sincerely,
Masino Sinaga

Thats how mine works with no modding.