IMPORTANT: Admin Panel Issue

JOML

Hi all,

It seems that also other users have the same issue with the admin panel but no solution has been provided.

After the installation has been finished successfully, I can access OSTicket by using "http://www.mydomain.com/ticket/scp/.

After I've logged in I see the following message:

System is set to offline mode - Client interface is disabled and ONLY admins can access staff control panel. Enable.

Wenn I click on "Enable" (the link refers to ...scp/admin.php?t=pref), I get a white screen. No error, no text.. nothing.

The same issue when I use the link "AdminPanel" on top of OSTicket.

Thanks in advance for your help

JOML

ps: I've installed the version 1.6 RC5 again (the old version and the DB have been deleted)... SAME issue !

JOML

Hi all,

I've checked this issue with my host provider and he found an error.

The folder is available at ...\include\paer\Mail

PHP Warning: require_once(Mail/mimeDecode.php) : failed to open stream: No such file or directory in /.../support/include/class.mailparse.php on line 19

PHP Fatal error: require_once() : Failed opening required 'Mail/mimeDecode.php' (include_path='.') in /.../support/include/class.mailparse.php on line 19

Any ideas..?

cheers

JOML

Unfortunately it seems that there are not a lot of responsibles persons avaialble who could answer to problem and issue requests.

May if any other peoples have the same issue:

It was requires to change the path in the file "mimeDecode.php" to the file PEAR.php. It seems that this is a bug.

cheers

JOML

trioschoolsupplies

ERROR: class.mailparse.php on line 19

JOML,

can you post the path link so I can copy it. I'm having the same issue.

Thanks