E-mail issue

sixstringssteve

I can't seem to get the e-mail part of OSTicket working. I am not familiar with PHP's e-mail capabilities and how they react to an Exchange '07 server. Do I need to configure my Exhcange Server to listen for the traffic? Does it have to be an internal e-mail server or can I use an external public POP3/SMTP server from another site or do I need to then utilize all the SMTP and POP3 settings? I tried to use those settings and i keep getting errors that my SMTP information is incorrect and I cannot logon. I would prefer to use my internal Exchange system but I am not sure if I need to configure any connectors for it to work.

thanks

Steve

sixstringssteve

Duhh

OK I feel like a dope. I had an access-list issue in my firewall that prevented me from reaching my SMTP server off site. I have that part fixed but I still am having the Exchange issues.

sixstringssteve

OK, one step closer

I have Exchange reacting well. The only problem I have now is that the user creating the trouble ticket is not recieving an e-mail with the ticket number. I went through the settings and could not find anything that I think would wither enable or disable this process. I would appreciate somone helping me with my last minor issue on what is appearing as a great set up.

Thanks

Protocol16

Same issue

Same issue on an SBS 2008 server with Exchange 07.

What fixed mine:

Exchange Management Console

-Hub Transport Rules

Right click the Default rule (ie: Default ), properties then Network tab.

Add the EXTERNAL IP into both lists, click OK all the way out.

Edit php.ini

Locate the SMTP field, change from "localhost" to the machine name. I personally used the FQDN'd version. I was getting "SMTP not found" errors in my PHP logs to catch this.

Restart IIS

note: I also have Relays setup for the Virtual SMTP Server. I've got 127..., and the external IP in the Relay fields.