Attachement files in new ticket submit form

Gilbert

Hello,

I've got a problem with attachement files. They just work fine, even in the "add message to ticket" form.

The only problem are attachement files in new ticket submit forms. I get an error back, saying the ticket cannot be sent, without any further info though.

Does anyone know how to fix that?

Thanks for your help!

scottro

Are you certain its an allowed filetype?

You can check your allowed types here:

Admin Panel > Settings > Attachments > Accepted File Types

Check that first and get back to us. If that is ok - do you have access to your mysql logs?

Gilbert

Yes, it is an allowed file type. Because if i try to upload a not allowed one, i get an "invalid file type" error message. But if i upload an allowed file type, then there is just nothing.

I'm sorry but i don't have any access to my mysql logs :-/

scottro

Ok,

What do you have entered in on the same page for "Attachment Folder:"?

Gilbert

/www/htdocs/***/osticket/attachements

Of course I've replaced *** though the part of the URL that should be there :)

I got that URL with

<?

echo $_SERVER;

?>

scottro

Can you give the exact error you get? I tried searching for "ticket cannot be sent" in all files and found nothing. If I can find the error message I can trace the trigger to the error and perhaps get a better idea of whats causing the issue.

scottro

Might be best to just get a screenshot if you can of the entire form once you get the error (feel free to smudge out any private data).

Gilbert

I just translated the user interface into german. The original error message would be "Unable to create a ticket. Please correct errors below and try again!" inside the red box. This error message is created from file open.php in line 31

Thanks for your help :)

scottro

Ok, I'll check out the screenshot as soon as its approved.

Gilbert

Mhh it's still pending for approval, so i uploaded it on imageshack: http://img187.imageshack.us/img187/4857/screenzu.jpg(http://img187.imageshack.us/img187/4857/screenzu.jpg)

Gilbert

Oh i just noticed that the link of the screenshot doesn't work somehow.

So i uploaded it again. The working link: http://img192.imageshack.us/img192/1762/screenr.jpg(http://img192.imageshack.us/img192/1762/screenr.jpg)

I hope that you or anybody can help me with that, because i don't have any idea why it isn't working.

scottro

Sorry for the delay, long holiday weekend and all you know ;)

I just tried that pic and got a 404.

scottro

Nm, I got the new one now. Hadn't refreshed my osticket forum screen.

I'll take a look in a min.

scottro

Its very odd that it doesn't specify which particular field it has an issue with. Its hard to tell from the picture but are all of those entries things you manually typed into the fields?

Gilbert

Yes, all of those entries were manually typed into the fields.

But, tadaa, my boss just found the error :) It was because i deleted this "Help Topic" selection field... I've now put in a hidden field manually to replace that.

But it's still weired then, because sending a ticket had worked without the "Help Topic" field without an attachement...

Thank you very much for your help!