not getting any emails when a new ticket is created

Khamie

HI There

i am new to this and to os ticketing

basically my problem is that when i create a new ticket i don't get any notifications to any of the email address and i cant seem to figure it you

Thanks

toddmcbrearty

same here. Can't see where the option is.

odtaa

Hi I had the same problem.

What you need to do is log on into the admin panel

Click on emails and where you have an email click on that.

You're then given a short form.

There's a space there to put your site's smtp server.

Nowadays most are either mail.yoursite.com or smtp.yoursite.com

I don't think the password is necessary in most cases.

Good luck

matt196

Hi,

first of all decide what you like to use:

PHP Mailer

IMAP

POP3

SMTP

then choose your settings and configure in case you use POP3 and SMTP your Mail Account. Normally you should have this information from you carrier.

If you like to use PHP Mailer enable only the settings:

New Ticket: Autoresponse includes the ticket ID required to check status of the ticket

Enable Disable

New Message: Message appended to an existing ticket confirmation

Enable Disable

Overlimit notice: Ticket denied notice sent only once on limit violation to the user.

Enable Disable

Note: Admin gets alerts on ALL denials by default.

Alerts & Notices

Notices sent to user use 'No Reply Email' whereas alerts to staff use 'Alert Email' set above as FROM address respectively.

New Ticket Alert: Enable Disable

Select recipients

Admin Email Department Manager Department Members (spammy)

New Message Alert: Enable Disable

Select recipients

Last Respondent Assigned Staff Department Manager (spammy)

New Internal Note Alert: Enable Disable

Select recipients

Last Respondent Assigned Staff Department Manager (spammy)

Overdue Ticket Alert: Enable Disable

Admin Email gets an alert by default. Select additional recipients below

Assigned Staff Department Manager Department Members (spammy)

System Errors: Enabled errors are sent to admin email set above

System Errors SQL errors Excessive Login attempts

and be sure that for outgoing mail php mail funktion is choosen

greetings

Matthias