Two-way email parsing

dgagliardi

Has anyone implemented a way to enable two-way email parsing in osTicket?

When enabled, the two-way e-mail parsing feature allows both end-users and staff users to update tickets in the support desk via e-mail.

A staff user can reply to a ticket update alert e-mail. This reply will be processed by the e-mail parser, recorded in the support desk and forwarded to the end-user (ticket creator).

I've tried to describe it before but found this description from the eKayako product website. As a mobile person, ability to answer/update tickets via email that end up in the ticket system is highly desirable for me.

Thanks.

marksie1988

i too would be very interested in doing this.

our support technicians always reply to tickets which then creates a new ticket.

i want it so that technicians and the original creator of the ticket can add updates etc.

If someone could help me achieve this i would be very appreciative.

Rich_C

http://osticket.com/forums/showthread.php?t=2218(http://osticket.com/forums/showthread.php?t=2218)

not sure if this does what your looking for...