Ticket# and url ID are different

hihello

Hello,

I set preferences to create a random ticket number. When i create a ticket, it creates a random ticket#, but in the the URL the id equals a sequential number.

For example, the I create a new ticket that gets assigned as "Ticket #722393". When i go into that ticket, the url is ".../osTicket/scp/tickets.php?id=11". 11 because its my 11th ticket...

However, the url for non osTicket members to view the ticket is, ".../osTicket/view.php?id=722393". This pulls up the ticket with the option to enter a reply message...

The problem is when an auto-email gets sent to an osTicket user, the url it sends is ".../osTicket/scp/tickets.php?id=722393" which does not exist and i get a unknown ticket error when i click it, b/c ticket# 722393 == id#11...

Using 1.6RC5

please help!

masino_sinaga

... The problem is when an auto-email gets sent to an osTicket user, the url it sends is ".../osTicket/scp/tickets.php?id=722393" which does not exist and i get a unknown ticket error when i click it, b/c ticket# 722393 == id#11...
Using 1.6RC5
please help

Go to your Admin Panel -> Emails -> Templates -> osTicket Default Template -> Staff -> Overdue/Stale Ticket Alert/Notice, at the Message Body, change this:

%url/scp/tickets.php?id=%ticket

become:

%url/scp/tickets.php?id=%id

Sincerely,

Masino Sinaga