Ticket Status Language

Dark Magician

Hi All,

I've just recently discovered osticket and I like it very much. I've translated it to Dutch besides a few minor things. Maybe I've looked over it but I can't find where to change these things.

I want to translate status from "Closed" to "Open" and on the login screen where the tickets are i want to translate "Showing 1-1 of" into dutch Same applies for the blue tekst "Closed Tickets".

This is all on the client side where they login.

Im using the latest release.

I've found to this and wonder where request status is comming from?:

if($_REQUEST) { //Query string status has nothing to do with the real status used below.

$qstr.='status='.urlencode($_REQUEST);

//Status we are actually going to use on the query...making sure it is clean!

switch(strtolower($_REQUEST)) {

case 'open':

case 'closed':

$status=$_REQUEST;

break;

default:

$status=''; //ignore

}

If you could help I would be very glad this is the only thing I need to translate :-)

Thanks in advance!

trbn

Hey,

to edit the status 'open' and 'closed' you have to go to your database.

In table 'ost_ticket' you can see the field 'status'. There you can edit it to dutch.

(IF YOU DO THAT, YOU HAVE TO CHANGE EVERY SQL-STATEMENT FOR OPEN AND CLOSED TICKETS! AND IF YOU ALREADY HAVE TICKETS IN OSTICKET, THEY WILL LOSE THE STATUS!)

Be careful...maybe there is another way to change it, but I don't know..

Greetings,

Torben

Dark Magician

Wonderfull!!! phpmyadmin was my friend!!! Works like a charm!

Thank you :-)

recep

yea, l also realised it from phpmyadmin, but when l changed it in phpmyadmin, l forgot to change the new translated terms from script files, so script didnt work :) Maybe there might be an explanation about this. waiting.....

like when we changed open and close status from phpmyadmin, from which script files l should edit the related queries...

thanks...

pti_breton

Hello i'm trying to translate those status but i have a problem :

The client view is ok but i can see only closed tickets in staff view.

After some research, i think the problem is in this part of code from include/staff/tickets.inc.php :

// This sucks but we need to switch queues on the fly! depending on stats fetched on the parent.

if($stats) {

echo $stats;

if(!$stats && (!$status || $status=='ouvert')){

echo '2<br />';

if(!$cfg->showAnsweredTickets() && $stats) {

echo '3<br />';

$status='ouvert';

$showanswered=true;

$results_type='Answered Tickets';

}elseif(!$stats) { //no open or answered tickets (+-queue?) - show closed tickets.???

echo '4<br />';

$status='clos';

$results_type='Closed Tickets';

}

It never displays the "3".

Can anyone tell me where is defined $stats and what is $cfg->showAnsweredTickets()?

pti_breton

I started again the modifications and it's perfect !

I had to forget one somewhere .... :