HTML mail and images/attachments

Geron

Some customers tend to insert images into the support request (screenshots etc). When doing this in Outlook, the mail will become HTML-encoded, and the inserted image automatically becomes an attachment. The problem is that the attachments don't seem to be registered in osTicket. Looking at the raw email, Outlook seem to attach inserted images as .png, which I have enabled in the allowed attachments settings. Still the images seem to be ignored.

Does anyone here know if there is any easy solution to this problem?

jshearer

Same problem

I have the same problem. Any updates on this topic?

jshearer

Subscribing to this thread.

Paolo Poma

Same problem

I have the same problem .. there is a solution ?

Paolo

funk

got the same problem here...

Attachments to ticket in the frontend / backend are working well, but attachments in emails are not recognized. except of txt files, they are directly listet within the message..

no ideas yet? we want to use this in a tiny productive area, but without working attachment this seems to be useless :-(

Hope that someone can solve this annoying problem

thanks funk

andreamarucci

Same problem here. If I send a text email it goes through but if I attach something does not work...

holodoctor1

Ditto - I'm looking for this fix, as well as allowing HTML in incoming emails (i know, not recommended)