Replying creates new ticket? Piping

ryd

Hi,

I'm new to osTicket.

When I reply to a ticket via email (I manage multiple sites, so will only allow email pipng), it creates a new ticket instead.

The subject has "Incident ID #%ticket - %subject - Question Update".

I'm using Directadmin and the latest version of osTicket.

Any ideas what;s wrong?

scottro

It looks like you have modified your Subject line. osTicket looks for specific characters to parse. I believe it looks for the which you do not have in your subject line. Try adding them back in and re-test with some new tickets.