We are just getting osTicket setup and running. We have email notification setup and working.
Email server (Exchange 2003) and osTicket are on different servers.
If for any reason the connection would get lost to the email server, when someone creates a new ticket, they would get presented with a blank screen after they hit the submit button. If error display is turned on, then they would see the messages that basically states there was a timeout error connecting to the mail server. The ticket is still created in the system, but the user would never realize that.
Is it possible that when someone creates a ticket, it would automatically show the next screen that says your ticket has been submitted? Or would it be more beneficial to configure the Default SMTP Server on the same box in IIS and use that instead?
Then as long as there is a connection to the mail server, emails would go out as they need, but if it was down for whatever reason, the email would just not work, but not confuse the person entering the ticket.
