Alert problem.

Proger

Hello

I have some problems with my "alert" system. I have written an Os Ticket from "Fantastico". Is it a right way? Usually there are problems with the programms choosen from "Fantastico". But for this moment everything is all right. The problem is that when the client create a new ticket he doesnt't receice a letter to customer`s email. But I've choosen in settings "to receive them". At past it worked. And the most interesting is that the letter delivers to he Staff.

P.S. I have changed some "Template" into my native languages. I haven't touched the codes! I just changed their places. And I've checked = everything is right.

What is the problem?

scottro

Everything is always a guess when people use Fantastico and I doubt anyone but another Fantastico user will be able to help if anyone at all. For best results no one should ever install osTicket using Fantastico.

blessisaacola

Overlimit Alert

I am trying to turn off overlimit alert email and I do not know how to do it. We are getting spammed and receiving 100s of bogus alerts. On the setting screen I see this comment: "Note: Admin gets alerts on ALL denials by default." but not sure where to make it not default.

Thanks!