"Closed Tickets" should show the amount

DaSilva

I miss the current number of closed tickets in the overview like open tickets and answered tickets have it ("Answered tickets (3)").

Is it possible to have something like this for closed tickets, too (like "Closed Tickets (5)" instead of just "Closed Tickets")?

Thanks in advance.

masino_sinaga

Solution

Since Elvis Presley said in his song: "My wish came true...", then I said to you: "Your wish came true...".

(Show the Amount at Closed Tickets Sub Tab of osTicket v1.6 RC5)

Cheers!

Sincerely,

Masino Sinaga

DaSilva

I don't know why but it only shows me "Closed Tickets ()".

masino_sinaga

Worked fine at mine!

It's weird. I have tested it at mine, and it worked fine.

Make sure your enum value at the status field in ost_ticket table has one of the value 'closed'.

Sincerely,

Masino Sinaga

DaSilva

I have six tickets which have the status "closed" and I have double checked the code with yours.

masino_sinaga

Oooopsss...!

I am so sorry. That's my mistake. I forgot to include another modification.

Please visit my blog again. There is one missing step that I have just inserted at the beginning of the instruction, or you can apply the first step that I've just inserted.

I am sure, this time you will get that amount.

Sincerely,

Masino Sinaga

DaSilva

Thanks, you are the best!

Have a nice weekend!