I'm looking for a method to automatically create tickets on a "recurring" basis, i.e. monthly. This would be helpful in preventive maintenance type tickets that need someone to be handled on a regular time interval. I've looked at creating a cron job that would generate email(s) with the appropriate subject, but have not figured out how to modify the parse class to handle text within the email body. I have also looked at trying to pass the arguments to the newticket.php through the cli, but can't get beyond "access denied" simply because I'm not sure of the format to use to send username/password, department, etc.. to the file.

Another possibility could be to schedule a sql cli insert

Any guidance in the right direction would be appreciated.