Hi all,
I am new to osTicket and have been reading but cannot find if the functionality I would like is possible.
I am successfully piping emails into osTicket. So far, I have one email setup to do so ( requests@mydomain.com ). When someone emails this address, a ticket is created and as an Admin I receive the notification of a new ticket. This is great. What I am wondering is if there is any way to assign a "piped" email to a specific staff member in osTicket?
For example...
All emails to requests@mydomain.com create a ticket and assign it to the admin user.
All emails to marketing@mydomain.com create a ticket and assign it to the admin AND "marketing" staff user.
All emails to engineering@mydomain.com create a ticket and assign it to the admin AND "engineering" staff user.
Is this possible?
I hope to employ osTicket as an internal work request tool rather than a support tool. In this case the office director would send an email to a specific email address to assign a task to a specific osTicket user. That user would be notified and be able to follow up accordingly.
