email not sent

salvanet

Hi,

I installed osTicket 1.6 RC5, I try to use it inserting a ticket but I have some problems:

- the system doesn't send the emails to the administrator and to the user

- in the admin control panel, if I click on the ticket, the page becomes white as in the Immagine 1

- There are the message for changing chmod in 644, but the permissions are already 644

anyone can help me?:

thank you

Immagine 1.jpg

salvanet

thanks to the this thread http://www.osticket.com/forums/showthread.php?t=2396(http://www.osticket.com/forums/showthread.php?t=2396) I solved the problem of permissions, but I can't solve the other problems... :(

salvanet

errors in admin control panel

I found some errors in the admin control panel:

In the Tickets page if I click on a tickets:

Warning: require_once(/support/upload/include/staff/) : failed to open stream: Success in /support/upload/scp/tickets.php on line 432

Fatal error: require_once() : Failed opening required '/support/upload/include/staff/' (include_path='./:/support/upload/include/:/support/upload/include/pear/') in /support/upload/scp/tickets.php on line 432

In The Knowledge Base if I click on an answer:

Warning: require_once(/support/upload/include/staff/) : failed to open stream: Success in /support/upload/scp/kb.php on line 112

In the Admin Control Panel:

Warning: require(/support/upload/include/staff/) : failed to open stream: No such file or directory in /support/upload/scp/admin.php on line 703

Fatal error: require() : Failed opening required '/support/upload/include/staff/' (include_path='./:/support/upload/include/:/support/upload/include/pear/') in /support/upload/scp/admin.php on line 703