can't send attachments

dorianwinterfeld

I'm having trouble sending attachments with a ticket. I have read through this forum and configured everything correctly, I think, but no luck. When I send an email ( we are using remote piping, btw) with an attachment I get an alert, I log into osticket, but there is no attachment. And the attachment folder is empty. For now I put the attachment folder under my web root, gave it 777 and used the full path in the admin screen. Anyone know how I can debug this? It is important that our users be able to send attachments. Thanks in advance.

aneuryzma

Same problem, any suggestion ?

4ice

Some things you need to verify:

In the Admin Panel, is "Allow Attachments" and "Accept emailed files" checked?

Is the attachment directory path correct (it must be an absolute path, not relative)?

Is the directory writable?

Are the files that are being attached allowed in the "Accepted File Types" field?

Are the files not too big?

Did you try uploading an attachment when opening a ticket via the website (so not by email) and did it work (this way you can rule out some things)?

If everything is alright and it is still not working, try enabling error_reporting and look at the log files to see what's going wrong. The last option is to follow the steps in the code and try to debug it from there.

Good luck.

TAMUZ

Hello,

i have a similar problem with attachements.

I am able to send attachments, but i dont receive them through the ticket thread.

Document folder is mod777 and i cant see any problem in the admin settings.

any idea?

4ice

Did you try sending attachments by email as well as by opening a ticket on the website? If one of them works you can rule out that it is a problem with the path or folder rights.