What's wrong with OSTicket?

maros

I've been trying to install OSTicket from 1.6RC1 to 1.6RC3 with no success.

The problem is the installation.

Just take look at the picture.

http://img128.imageshack.us/my.php?image=osticketod6.jpg(http://img128.imageshack.us/my.php?image=osticketod6.jpg)

The trouble is setup/inc/install.inc.php

<?=$errors?> should it not be <?php $errors?> ???

I figured out that it has already been discussed here.

When I hit the install button nothing happens.

The line from setup/inc/install.inc.php

So I took a look into setup/inc/index.php

The whole content of file is:

<?php

echo "";

What's wrong?

Corey

My guess is because I don't think RC1 was meant to be upgraded straight to RC3. RC2 was programmed to do that.

Most likely RC1 is using older code and isn't set up to go straight to RC3.

That's just my guess though...

jprost

check your php.ini file. I'm betting that you don't have "short_open_tag = On".

from the php.ini file:

; Allow the <? tag. Otherwise, only <?php and <script> tags are recognized.

; NOTE: Using short tags should be avoided when developing applications or

; libraries that are meant for redistribution, or deployment on PHP

; servers which are not under your control, because short tags may not

; be supported on the target server. For portable, redistributable code,

; be sure not to use short tags.

short_open_tag = On

maros

My guess is because I don't think RC1 was meant to be upgraded straight to RC3.

I was not upgrading.

Everytime RC came out, I did fresh install.

jprost

did you look at your php.ini file?

if so was that your issue?

curious...

jason...

maros

did you look at your php.ini file?

I turned on short tags and it seems to solve my problem.

Anyway SQL error occured during installation.

I resigned, looking for other software...

If there're so many problems during installation, how many will they waiting for us in the use?

jprost

I turned on short tags and it seems to solve my problem.
Anyway SQL error occured during installation.
I resigned, looking for other software...
If there're so many problems during installation, how many will they waiting for us in the use?

The fact that you don't have short tags on isn't the fault of the developers (tho there is no reason that they couldn't simply change their tags).

It's unfortunate that you dropped it after encountering a couple of issues. osTicket took me about 15 minutes to setup and install. It is very easy, and wonderfully streamlined.

Good luck on your hunt...

jason...

4ice

I agree with Jason, too bad you are giving up already. Most problems users have a server-settings related. So there is little we can do about this. Although we try to make everything as widely accepted as possible.

But my guess is there is a small chance you will find another ticket system that is free and has this many possibilities.

peter

I want to second Jason and 4ice on this issue. osTicket is at it's infancy at best, barely 2 months old. I takes a community to weed out non-obvious bugs e.g due server setting. It is a collaborative effort.

maros

But my guess is there is a small chance you will find another ticket system that is free and has this many possibilities.

I have already found. It's not helpdesk of its origin, but I did adjustments..

It has templates, well-formatted code, language packs...

I am not saying OSTicket is bad, but there are issues to be solved.

For example, HTML code is not well-formatted:

-->

4ice

I have already found. It's not helpdesk of its origin, but I did adjustments..
It has templates, well-formatted code, language packs...
I am not saying OSTicket is bad, but there are issues to be solved.
For example, HTML code is not well-formatted:
-->

I hope that it suits your needs.

And you are indeed right, for osTicket there are still things that need to be improved (as every system needs to be improved). That's why we work on this as much as we can.

wjbeety

I have almost the same issue. For me i installed the Current version of OST that is osticket 1.6.0. It installed successful and the database was successful set up with all the values but when i click on the admin panel on the congratulations page, it brings a black page with this error.Fatal Error: Contact system adminstrator.

I have no idia about where the error is from nor have i even managed to remove it because i have checked in each and every file but failed to find that error. And if i try to access the staff.inc.php, it brings this error. Forbidden plus another statement. Am using windows seven, mysql 5.1.36 and php 5.30.

Please I need your help

CobbCarl

Permissions

Have you done all the required CHMOD changes to your folders? If you're getting a 'forbidden' then you may have some issues with folder/file permissions.

wjbeety

I have managed to get rid of the other but now am getting this error and i have failed to identify it. Fatal error: Cannot redeclare db_connect() (previously declared in C:\wamp\www\osticket_1.6.0\osticket_1.6.0\upload\include\mysql.php) in C:\wamp\www\osticket_1.6.0\osticket_1.6.0\upload\include\mysql.php on line 36. I have checked in the mysql.php file but have failed to see the error.

some help please